Shaun G: Hello Thilan, what problems are you having with the nameservers?
Thilan: Hi Shaun, Its because I have been trying to change my name servers for the past 2 months time without any help
Thilan: I have contact several people from your place and all saying to me i have to wait 72 hours.. now each time i feel i have waited 1 week without results. Can u please help me.
Shaun G: what is the domain?
Thilan: The domain is uyirvani.com and to ensure its me i can give u my password.
Shaun G: Where are you trying to point them to?
Thilan: I have changed the name, but now when i click on the pencil icon then it shows NS1.OLDSERVER.COM but when i click on modify it remembers NS1.NEWSERVER.COM and NS2.NEWSERVER.com
Thilan: Last time i contacted you guys ( last week ) i got the message that both name servers are having same IP. after i went from the support and tried to ping the thing... it shows different ip's.
Thilan: each time i contact someone i get 3 standard answers
Thilan: 1) 72 hours
Thilan: 2) wrong ip / same ip
Thilan: 3) my name servers not working / unstable
Shaun G: Here's answer number 4. (The right one)
Shaun G: Basically, we used to register domains through another site.
Shaun G: We are chaning to our own now, but this domain is still with the old company
Shaun G: so the pencil icon doens't work properly. I need to go in and change it manually.
Thilan: alright shaun, i belive ur right. please do it for me.
Shaun G: On their site it still shows bluehost servers.
Thilan: I am happy i got in contact with you today
Thilan: can u please assist me how i edit the thing.
Shaun G: I am editing it right now
Thilan: NS1.NEWSERVER.COM and NS2.NEWSERVER.COM
Thilan: perfect.
Shaun G: Name Servers: (Last Update 2/26/2007)
NS1.NEWSERVER.COM
NS2.NEWSERVER.COM
Shaun G: There
Shaun G: it's done.
Thilan: great. so now i have to wait 72 hours
Shaun G: Now, it's still going to take some time to propagate.
Thilan: and it will work right
Shaun G: yes
Thilan: ofcourse. I am clear with that. I have full condifence on you..
Thilan: Thankyou very much shaun. u saved my day
Shaun G: Good
Shaun G: Have a great day
Thilan: If u have contact with other staffs let them know some customers are on old server
Thilan: maybe others will have some problem too.
Thilan: Thanks once again. Bye
Shaun G: Sure!
Shaun G: You too! Bye!